Consumer Credit Directory – credit application

May 18, 2009 Barry Suntrup Suntrup West County BMW 14417 Manchester Rd Ballwin, MO 63011 Dear Mr. Suntrup: This letter is a follow up to my very unpleasant conversation around noon today with your sales manager, Orson Guyton. I have never had any representative of a company address me or conduct themselves as belligerently and as loudly as he, even after I asked him to calm down so that we could have a reasonable conversation. The video that was recorded today clearly shows his unprofessional behavior. Yelling at me did not make what he said right or change the facts that I did not authorize the order of the car or the charge until Monday, May 18, 2009. I want you and/or Suntrup BMW to honor your sales representative Tim Eberharts sales promise on Friday, May 15, 2009. In Tim and my conversation on Friday around 3:30 in the afternoon, I was told if I signed the credit application and put a $1000 deposit down that on Monday I would be allowed to cancel my order and get a refund of the deposit or apply the deposit to another car. I called at 10:00 am on Monday, May 18, 2009 to cancel my order and get a refund of my deposit. If they ordered a car without my authorization you need to cancel it and not penalize me for the misrepresentation of your sales rep. I also expect to be sent a refund of my deposit of $1000. I dont know why nor do I care why your sales reps stories have changed between 3:30 pm on Friday and 10:00 am on Monday, but this is not how a reputable company …

Gilbert